For over 10 years, many clients always rely on Manulife Vietnam when they have to make important financial decisions for themselves and their families. This shows the trust of our customers with The Company, and firmly reflects that customer service is always a top concern at Manulife Vietnam. We are committed to providing dedicated, polite, and professional service to all customers.
Currently Manulife’s customer care program has been developed with an aim to bring customers the highest level of satisfaction and trust:
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Pro-active phone calls to some selected customers before and after the policies are issued
a. Before issuing the policy: Customer service staff makes the phone to confirm the information with clients when clients request for a cash loan from current policy to buy a new policy.
b. After the policy is issued:
- Customer Service staff phones to client to congratulate on just issued policy, as well as ask if clients receive and read the content of the policy.
- Customer Service staff phones to client who just buys life insurance in the first year to remind them of on-time premium payment.
- Customer Service staff phones to client to talk about the policy reactivation.
- Customer Service staff phones to client to inform of the new servicing agents assignment and ask about the service provided by new servicing agents if already assigned.
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Payment of insurance benefits in case customers suffer total and permanent disability |